Cottage rentals 
in Quebec

1. Search and Select the Chalet : Use the online platform to search and select the chalet that matches your preferences. You can filter by region, capacity, and available amenities.
2. Deposit of the Deposit : To reserve, a 30% deposit is required. This deposit allows you to block the dates you cannot stay at your chalet. The deposit is paid 30 days before your arrival date.
3. Balance Payment : The remaining balance, 70% of the rental cost, must be paid 30 days before your arrival date.
4. Security Deposit : A security deposit is charged 5 days before your arrival. This amount varies by chalet and is used to cover any potential damages.
5. Arrival and Departure : Upon arrival, you will receive all necessary information for your stay. The security deposit is returned 5 days after departure, provided the chalet is left in its original condition.

You will receive an email with all necessary information 72 hours before your arrival date. This email will include:

• Exact Chalet Address: To ensure you can locate the chalet properly.
• Access Instructions: This may include access codes, key pickup instructions, or other relevant details.
• Contact Information: In case of questions or issues, you can directly contact the MonsieurChalets team or the local chalet manager.

Early arrival may be possible, but it generally depends on the chalet's availability and MonsieurChalets' specific policies. Additional fees may apply for this option.

Contact Customer Service: It is recommended to contact MonsieurChalets' customer service directly to request an early arrival. They will inform you if it's possible and indicate any associated fees.

1. Chalet Quality: MonsieurChalets implements a rigorous qualification process for chalets, preventing fraudulent listings and ensuring properties are well-maintained.
2. Customer Support: The MonsieurChalets team is available to answer your questions and resolve any issues that may arise during your stay.
3. Regulatory Compliance: The chalets comply with local regulations, including the Quebec Tourism Industry Corporation (CITQ) registration certificate for short-term rentals.

Cancellation of a Reservation

1. Written Notification: To cancel a reservation, you must inform MonsieurChalets' customer service in writing or by phone.
2. Deadlines and Penalties:
   • Free cancellation: Possible up to 30 days before arrival date, under certain conditions.
   • Penalties: A cancellation made less than 30 days before arrival may incur penalties, up to 100% of the total reservation amount.
3. Refund: The refund depends on the cancellation timing. Only the security deposit for damages will be refunded for last-minute cancellations.

Modifying a Reservation

1. Modification Deadline: Changes can only be made more than 30 days before the planned rental date.
2. Conditions:
   • Owner Authorization: Any modification requires the chalet owner's approval.
   • New Stay Rate: The rate for the new stay must be equal to or higher than the initial stay.
3. Procedure: Contact MonsieurChalets' customer service to request a modification. They will guide you through the process.

1. High-End Chalet Selection: MonsieurChalets offers a wide selection of luxury chalets in Quebec, providing various options to meet your needs and preferences.
2. Secure Payment System: The platform uses a secure payment system, minimizing fraud risks and ensuring reliable transactions.
3. Rigorous Verification Process: Chalets are verified to eliminate fraudulent listings, ensuring a worry-free experience.
4. 24/7 Customer Support: A chat assistance service is available 24 hours a day to answer your questions and resolve any issues.
5. Regulatory Compliance: The chalets are expected to comply with local regulations, such as the CITQ registration certificate.
6. Personalized Experience: The platform allows you to create a personal account, facilitating the booking process and offering a customized user experience.
7. Unique Natural Setting: The chalets are often located in exceptional natural settings, offering total immersion in Quebec's nature.

In case of technical problems or damages, immediately contact MonsieurChalets' customer service for assistance.

The number of authorized guests is specified in the chalet description. It is important to respect this limit to avoid additional fees or penalties. Contact us about this, and we will check if it's possible to accommodate your group.

Extending your stay is possible if the chalet is available. Contact customer service to check availability and conditions.

Some chalets accept pets, but this must be confirmed with the MonsieurChalets team before booking.

Included amenities vary by chalet, but generally, you'll find bedding, kitchen utensils, and sometimes recreational equipment. You can check the list of provided amenities in the "Amenities" section.

In case of bad weather or unforeseen events that prevent access to the chalet, contact customer service to discuss available options.